About

PINK BANANA MARKET

FAQ

  • Where is the store based?

    Hong Kong, Hong Kong

  • How long will it take to receive my order?

    Most orders will be shipped within 5-7 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on weekends or holidays.
    International shipping delivery times may vary between 1 and 3 weeks to arrive depending on the efficiency of your local postal service.

  • Shipping

    - All transit times exclude time in customs.

    - We are not responsible for lost or stolen items.

    - It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees.

    ** Please check with your local post office or the customs office for any import duties, local taxes, and handling charges that may be applied to your purchase. Please note that we do not determine any foreign duties or local taxes associated with imported packages.

    ** Customers may get notified by the customs or local post office for customs clearance. Please make sure to contact them back immediately when you receive a notice from the customs. Non- contact can result in delay of delivery or even non-delivery.

    **We are not responsible for undelivered or misdelivered packages due to address incorrectly entered by customer.

    **We are not responsible for lost or stolen packages.

  • Do you accept orders placed outside of the US?

    We sure do! Actually we base in Hong Kong. All orders will be sent by Hong Kong POST.

  • Can I track my order?

    Some international carriers provide tracking. If your order is trackable you can see the link here or please visit your local post office website.
    Bulgaria - http://www.bgpost.bg/WebTracking/
    Canada - http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en
    Chile - http://www.correos.cl/SitePages/persona/home.aspx
    Croatia - http://ips.posta.hr/
    Cyprus - http://ips.cypruspost.gov.cy/ipswebtrack/
    Estonia - https://veeb.post.ee/eplisweb/main
    Ireland - http://track.anpost.ie/
    Korea, South - http://service.epost.go.kr/iservice/ems/ems_eng.jsp
    Malta - http://trackandtrace.maltapost.com/TrackAndTrace.asp
    Mexico - http://www.correosdemexico.gob.mx/ServiciosLinea/Paginas/cemsmexpost.aspx
    New Zealand - http://www.nzpost.co.nz/tools/tracking
    Portugal - http://www.ctt.pt/feapl_2/app/open/objectSearch/ctt_feapl_132col-cttObjectSearch.jspx?lang=01
    Qatar - http://www.qpost.com.qa/map/trackntrace.aspx
    Spain - http://www.correos.es/dinamic/plantillas/Particulares.asp
    Sweden - http://www.posten.se/tracktrace/TrackConsignments_do.jsp
    Saudi Arabia - http://www.sp.com.sa/English/Eservices/Pages/TrackandTrace.aspx
    Turkey - http://www1.ptt.gov.tr/en/interaktif/kayitliposta-yd.php
    Uruguay - http://www.correo.com.uy/index.asp?H=N&codPag=tyt
    USA - https://tools.usps.com/go/TrackConfirmAction!input.action

  • Undeliverable Packages

    For packages that are returned to us as "undeliverable", we will issue a refund (minus shipping / handling). For packages that are returned to us because of customer's error (non-custom clearance, incorrect address), 15% restocking fee is to be accessed.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.